About Us

Serving Central Illinois since 1989.

Why is my natural stone flaking?

A message from the owner…

Welcome to Personal Touch Service Solutions, Inc. We’re so glad you’ve taken the time to learn a little bit more about us.

In 1989 I started Personal Touch Cleaning Services. From the very early years, a good deal of our business was providing full service janitorial care to churches and parochial schools. As the years went by, we expanded into the business community, healthcare offices, and the hospitality industry. By providing carpet care, hard floor care, project cleaning, and janitorial care, the Personal Touch Cleaning Solutions division is a one stop shop for facility maintenance. We have worked with some of the largest organizations in their respective fields and they have come to depend on the quality services we provide.

In 1998 we added stone repair, restoration, and maintenance services to our offerings, to satisfy the growing need for after-market service for natural and engineered stone surfaces. Most janitorial services are not aware of the maintenance requirements for such materials as marble, travertine, limestone, slate, terrazzo, and other natural stone products, and they lack the training and equipment to handle common problems that occur with time and use. We also came across a lot of Silestone,Cesarstone and many other types of man-made stone surfaces that needed professional attention, as well as interior and exterior architectural stone. Now, we take pride in having highly trained craftsmen on our team who have the knowledge, skills, and experience to address the many challenges that come with these types of floors, walls, and surfaces.

Once word got around that we were the go-to company for specialized repair and restoration services, we started getting calls from historic property owners and managers. So, in 2003 we equipped ourselves to address the maintenance needs of historic masonry. We trained extensively in historic lime mortars, and our technicians began repointing buildings and homes that were built from the 1850s to the 1930s. So many of these building owners and property managers were unaware that older properties could be damaged by using modern masonry mortars. These impermeable joints were actually forcing moisture into the masonry itself and, in our freeze/thaw cycles, causing the brick face to pop off (spall). Our highly trained masonry group, which includes a masonry expert with over three decades experience in both modern and historic masonry practices, can repair, repoint, and weatherize older buildings in a way that will not bring them harm. We also offer construction, tuck pointing, and sealing services.

Our most recent division provides repair and decorative treatments to concrete surfaces. This is environmentally conscious alternative to replacement provides both structural and aesthetic answers to common concrete issues. Give a new look to tired concrete for a fraction of the cost of replacement. This division also repairs and recoats EIFS, also known by the commercial name, DRIVIT as well as providing the extremely important maintenance to caulking joints in EIFS structures.

Our philosophy in all every division is simple: provide knowledgeable, quality conscious staff to deliver consistent, personalized service at an excellent value. This is why we have enjoyed growth and stability for so long. Thanks for stopping by and please explore our website to discover what we can do for you.


Meet the Team

Case Studies

Our specialty coating on this faded sign reversed the effects of oxidation, rejuvenated the color, and provided a UV stable, protective...

The Washington, IL client wanted a brand new look without the hefty expense of replacing their floors. Our solution? Deep cleaning and...

The restaurant owners were very pleased, not only with the appearance of the floor, but also that the improved smooth texture of the floor...

For a FREE estimate on commercial cleaning, stone and tile restoration, masonry and concrete repair, and specialty coatings throughout Peoria, Washington, East Peoria, Morton, and Central Illinois, call (309) 673-1312 or use our contact form.

The Right Team

Our professional technicians are highly trained and skilled and are covered by liability, workers compensation, and bonding insurances. Each member of our team is honest, sincere, committed to customer satisfaction, and has a strong work ethic. We are a Certified Stone and Tile PRO Partner and have an A+ rating with the Better Business Bureau.

The Right Attitude

When you award a contract for services, you want to know that your project is in the hands of experienced professionals who care about the job being done right. You can count on us for consistently delivered promises and personalized service from each member of our highly trained and qualified staff.

The Right Price

All of our divisions offer free estimates and consultations. We want our customers to feel informed about their options. We have a long and proven track record of providing excellent value for commercial and residential clients and offer personalized service contracts that fit your needs and budget.

The Right Choice

We have decades of experience in the services you need for your floors and surfaces, including janitorial and contract cleaning, antimicrobial surface protection application, and repair and maintenance for masonry, concrete, natural stone, and engineered stone. When you choose us, you choose the best value, consistently excellent results, and personalized service.