About Us
Personal Touch Service Solutions, Inc. began 21 years ago by owner, Joyce Harris, as Personal Touch Cleaning Services. From the very early years, a good deal of our business was providing full service janitorial care to churches and parochial schools. As the years went by, we expanded into the business community, healthcare offices, and the hospitality industry. By providing carpet care, hard floor care, project cleaning, and janitorial care, the Personal Touch Cleaning Solutions division is a one stop shop for facility maintenance.
We have worked with some of the largest organizations in their respective fields and they have come to depend on the quality services provided by Personal Touch Service Solutions.
In 1998 we branched out with our Stonework Solutions, formerly named Stone Solutions, to service the growing need for after market service for the many natural stone and engineered stone surfaces entering the market. Many people didn’t realize the maintenance requirements for such materials as marble, travertine, limestone, slate, terrazzo, and other natural stone products. Additionally, the market was being flooded with engineered stone falling under the names of Silestone, Zodiac stone and many other types of man made stone surfaces. Stonework Solutions, prides itself on being able to address the many challenges that come with interior and exterior architectural stone. In 2003 Stone Solutions began a sub-group within its division that addressed the maintenance needs of historic masonry. After receiving training in historic lime mortars, our technicians began repointing, (not tuckpointing) buildings and homes that were built from the 1850’s through the 1930’s. So many building owners were unaware that older properties could be damaged by using modern masonry mortars. These impermeable joints were actually forcing moisture into the masonry itself and, in our freeze/thaw cycles, causing the brick face to pop off (spall). Stonework Solutions masonry group has trained masons who are able to repair, repoint, and weatherize older buildings in a way that will not bring them harm.
In 2003, Personal Touch Service Solutions started its Gardenscape Solutions division. At first, it was a full service landscape company, doing large installations for new construction, water features, and remodeling existing landscapes. As market conditions have changed, Gardenscape Solutions has developed a niche for maintaining garden spaces and hardscape. Many companies will not take on the challenge of repairing garden and retaining walls so Gardenscape Solutions has stepped into that void. We have also found that the patience and care required to maintain beautiful flower beds suits the talents of the meticulous workers in our landscape maintenance group.
Personal Touch’s philosophy in all its divisions is simple; provide knowledgeable, quality conscious staff to deliver consistent, personalized service at an excellent value. That ethic has insured growth and stability for the last 21 years.